ECOVACS DEEBOT X2 OMNI
Ecovacs Deebot Omni X2 is a flagship smart vacuum-mop robot targeting the global market. This project aimed to deeply understand the expectations, usage behaviours, and satisfaction levels of Australian households, supporting product localisation and market adaptation strategies.
Problem
Australian households commonly feature large, multi-level living spaces with extensive carpeted areas and pet-related clutter, presenting significant challenges for robotic vacuum cleaners in terms of navigation, obstacle avoidance, and cleaning effectiveness. - Research Context The study involved 10 household samples, with living areas ranging from 100–200sqm. Half were multi-level homes. Over 70% of participants had cats or dogs, with extensive pet supplies around. All bedrooms featured wall-to-wall carpeting, and living areas typically included rugs or fluffy mats. Most homes also had Dyson handheld vacuums and traditional cleaning tools.
Solution
- Team Lead: Gary He - Interview Facilitator: Daniel Yu - Note Taker / Analyst: Tim Xu - My Contribution • Participated in user recruitment by identifying product and competitor users through Facebook Marketplace and local platform reviews. • Collaborated with two team members to define research goals, strategies, and methodology. • Conducted 6-hour in-home interviews with participants using a semi-structured script and contextual observation. • Collected long-term satisfaction feedback after the initial study, tracking user perception over time. • Analysed qualitative data and wrote a detailed research report including key insights and design recommendations.
